Refund Policy

30-day money-back guarantee

If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date. This applies to both the monthly and the yearly Premium plan, and to renewals.

How to request a refund

Refunds are processed by our payment provider and Merchant of Record, Paddle. To request one, visit paddle.net with the email address you used at checkout, or email us at support@thefirststephabittracker.com and we will arrange it for you. Refunds go back to your original payment method, usually within 5–10 working days.

Paddle's own refund policy also applies to every order.

Cancelling instead

You can cancel your plan at any time from the Billing page in the app. Cancelling stops future payments and keeps your access until the end of the period you have already paid for. Your habit history stays with your account.